Interpersonal communication refers to the process of exchanging information, ideas, and feelings between two or more people. It involves verbal and nonverbal communication, as well as active listening and feedback. Interpersonal communication can occur in various settings, including personal relationships, work environments, and social situations. Effective interpersonal communication can improve relationships, resolve conflicts, and enhance understanding between individuals. It often includes face-to-face exchange of information, in a form of voice, facial expressions, body language and gestures. The level of one’s interpersonal communication skills is measured through the effectiveness of transferring messages to others.
Commonly used interpersonal communication within an organization include daily internal employee communication, client meetings, employee performance reviews and project discussions. In addition, online conversations today make a large portion of employees’ interpersonal communication in the workplace.
The Importance of Interpersonal Communication in the Workplace
On a scale from 1 to 5, managers rate the importance of having good interpersonal skills at 4.37, just below the ‘ability to work in teams.
There are many reasons why they are so valued; even though most workplace business is now conducted through online communication channels, it is still necessary to possess verbal skills in order to work effectively with your colleagues and bosses.
Therefore, interpersonal skills are crucial for business success. Let’s now take a look into why interpersonal communication is crucial for your career development and productivity in the workplace.
1. Problem solving
2. Alignment with business goals
3. Trust
4. Change management
5. Company culture
6. Employee recognition
7. Workplace miscommunication
8. Personal relationships
9. Effective management and leadership.
10. Employee success
11. Conflict management
12. Career development
13. Remote work
14. Crisis management
